Terms of service

Draft, to be confirmed by Really Real.

1. A booking is a request until Really Real confirms dates and price in the portal. Only then can the booking PDF be downloaded.
2. Prices are in GBP excluding VAT, charged as day rates at the rates shown when the request was made. One day covers one city, with a minimum of 20 photos for photo days and 45 seconds of video for video days. Travel, accommodation and kit are never billed separately.
3. Half days and bespoke scope (moving parts such as trams, airports) are quoted on request.
4. Last-minute bookings carry an uplift: starts under 24 hours away +50 percent, 24 to 72 hours +25 percent, 3 to 7 days +10 percent. Bookings starting in under 7 days are marked Rush and need availability confirmed. The portal applies the uplift automatically, and Really Real may waive it for valued clients.
5. South Africa shoots carry a separate safety fee of 200 to 400 pounds per shoot day.
6. After confirmation, changes are requests. Changes to price need your approval and a new PDF replaces the old one.
7. Cancellation by the client within 48 hours of the shoot: expenses and 50 percent of the fee are charged.
8. Payment terms follow your company agreement, 60 days by default. Late payment fees apply under the Late Payment of Commercial Debts Act.
9. Delivered images are licensed for use in the campaign and by the advertiser named in the booking. Really Real keeps ownership. Unedited proof shots are kept as the source of truth for every site. wording of licence scope.]
10. Site access, permits and weather: where a site cannot be shot for reasons outside our control we will reshoot where reasonable.
11. Delivered media is kept for 12 months, then archived and restorable on request.